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SOSHacked Site Repair
WordPress hacked? We can help restore your site
A hacked WordPress site can cause serious problems for your customers, your business, and your reputation. Our team of cybersecurity experts can restore your site to normal working order and help stop future hacks.
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“It is such a relief to know my website maintenance and security is covered.”
“Now when something needs updating, I just send them a message and it's done.”
“...I literally got three days of my month back.”
“...Jeane's team migrated and fixed everything in a day plus set up real security.”
“She saves me countless hours, allowing me to focus on what I do best!”
01Warning Lights
How do I know if my site has been hacked?
Most of the time it’s easy to tell, because something on the site is plainly wrong. Pages glitch, plugins stop working, forms don’t submit, or customer data leaks. These are the most common signs your WordPress site is hacked.
Perhaps the biggest sign is a site that keeps getting slower, or links that send your visitors off to malicious sites. Some signs are subtler, like missing or wrong images. Here’s what to do after a hack.
Caution and WarningMaster Alarm
- Pages Glitching
- Plugins Not Working
- Forms Not Submitting
- Customer Data Leaking
- Site Keeps Getting Slower
- Links Redirect to Malicious Sites
- Missing or Wrong Images
- Lost Access to Your Site
If you have any of these issues, contact us.(904) 239-8401
02Repair Kit
What your repair includes
We migrate your site to our secure server at no cost to you, clean out the hack, and install stronger security so it stays clean.
- Free migration to our secure server
- Malware and hack clean-up
- Fatal errors fixed
- Theme and plugins updated
- A firewall to lock it down
- A fresh backup
- A full summary of the repairs
Why Work with Website HQ
Fatal WordPress errors
Fatal errors happen when WordPress plugins don’t get along: incompatible version updates, faulty plugins, or software working against each other. We sort out your plugins so they all work together.
Malware and hack scans
We scan every 6 hours to stay on top of new security threats. Hackers are relentless, so your security has to be too. Our maintenance plan tracks potential threats and removes them quickly, so you can focus on running your business.
03Repair Procedure
Our WordPress hack repair, step by step
Four phases, from the first call to the day your site goes back to business as usual.
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Phase 1Contact
Contact us
Reach out and tell us what’s going on. We run a security scan to assess the problems and work out how best to help. That first call starts the process.
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Phase 2Migration
We move your site to our secure server
We migrate your site to our server at no cost to you, so the full clean-up can begin.
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Phase 3Clean-Up
We clean it up and update everything
We remove malicious programs and malware, fix fatal errors, and clear out anything in the back end that’s hurting your site’s performance.
Then we update your theme and every plugin to the latest version. Premium themes and plugins may need paid updates from you.
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Phase 4Lockdown
We lock it down and hand it back
Hacked sites are notorious for getting reinfected, so we install a firewall, lock your site down, and back it up.
Once every trace of the hack is gone, we restore your access. From there, our maintenance plan watches for malicious programs and stops them taking hold.
Status:Business as Usual
Help, I’m hacked!04Debrief
A full summary when it’s over
Once the hack is cleaned up and your access is restored, we send you a full summary of the breach repairs. It explains how we fixed it and the steps that keep it from happening again.
Your livelihood depends on a working website, so we keep you updated through the whole repair. Questions about the report? Ask, and we’ll break it down for you.
See it in practice in our WordPress hacked case study, and in how we removed dangerous malware and restored full site protection.
05Complete Solution
Everything your WordPress site needs, in one place
If you aren’t sure how to restore your site after an attack, or how to build a site with security best practices in mind, a site care plan protects your investment and your business.
Design and development
New WordPress sites built with security best practices in mind.
See Our Design WorkLaunch PadFast, secure hosting
Daily virus scans and malware monitoring, disaster recovery roll-backs, a free CDN, a free SSL certificate, and offsite backup and restore.
See the Hosting PlansGround CrewManaged maintenance and care
Routine screenings and updates, backed by a 30-day guarantee. If you’re not completely satisfied, we’ll work with you to make it right.
See the Care PlansShields24/7 security monitoring
Scans every 6 hours, a firewall, and backups we can roll your site back to.
How We Secure SitesWe make running a website simpler. Your site works properly and stays protected from cyberattacks.
See the care plans06Incoming
Back online, and staying safe
Word for word, from owners we’ve helped.
Hacked Site RescueMessage Received
“Our site got hacked on a Saturday night. It took four days and no reply from our designer. When we switched to WebsiteHQ, Jeane’s team migrated and fixed everything in a day plus set up real security. That was eight months ago. Zero issues since.”
Support That Follows Up
“The Website HQ team is so knowledgeable, helpful and kind. They immediately identified the issue I was having with my WordPress website, helped me troubleshoot it and even followed up the next day. Their customer services goes above and beyond, you are in the best hands with them!”
Security and Profitability
“The team at Website HQ has done a tremendous job keeping our website safe and secure. They implemented improvements that turned our site profitable, and they are responsive to requests.”
Don’t let a hack bring your business down
If you’ve had a data breach, lost access to your WordPress site, or notice anything wrong, contact us. We can diagnose the problem quickly and set up a maintenance plan with routine screenings.
Book a free, no-pressure call with Jeane's team. Plans start at $125 a month, and every one comes with a 30-day risk-free guarantee.
