HomeWebsite ServicesWebsite Warranty
WTYThe Website Warranty
The first website that comes with a warranty
Your car has one. Your roof has one. Your $40 toaster has one. Now the thing your business actually runs on does too.
If your site goes down, gets hacked, or breaks, we fix it on a deadline. And we pay you for the trouble.
Your Free InspectionNo Sales Call Required
- 30-pointWarranty Inspection
- 48 hoursTo Your Full Report
- $499Value, Free
“It is such a relief to know my website maintenance and security is covered.”
“Now when something needs updating, I just send them a message and it's done.”
“...I literally got three days of my month back.”
“...Jeane's team migrated and fixed everything in a day plus set up real security.”
“She saves me countless hours, allowing me to focus on what I do best!”
W-1Who Pays?
Who pays when your website breaks?
Right now, you do.
You pay a developer to fix it. You eat every sale lost while it’s down. And your host’s “99.9% uptime guarantee” pays you exactly $0.
Risk ReadoutBefore the Warranty
11,334
New WordPress Vulnerabilities Discovered Last Year
96%
Of Them in Everyday Plugins
$0
What Your Host’s “99.9% Uptime Guarantee” Pays You
Vulnerability Figures: Patchstack, State of WordPress Security 2026
The question isn’t if something breaks. It’s who’s on the hook when it does. We flipped it. On our watch, it’s on us.
W-2What’s Covered
The Website HQ website warranty
Here’s what’s covered, in writing, backed by our founder, Jeane Sumner.
Website HQ · Jacksonville, FL
Warranty Certificate
Coverage Starts When Your Site Moves to Us
-
Clause 01Every Hour Down, a Day Credited
Site down
Back online fast, and every hour of downtime earns you a full day of hosting, credited automatically. No claim forms. Ever.
-
Clause 02Within 24 Hours
Hacked
Cleaned and restored within 24 hours, or the cleanup is free and that month is on us.
-
Clause 03Within 4 Business Hours
Broken by an update
Fixed within 4 business hours of your report, or that month is free.
-
Clause 04Within 24 Hours of Disclosure
New critical vulnerability
Your site is patched or shielded within 24 hours of public disclosure.
From the FounderJeane SumnerFounder, Website HQ
Backed in writing. Enterprise hosting from $125 a month.
Get my free warranty inspectionW-3The Fine Print
What the warranty doesn’t cover
We’d rather tell you now than surprise you later.
ExclusionsThe Back of the Certificate
The warranty doesn’t cover:
- Changes you (or someone you hire) make directly to the site.
- Third-party services we don’t control: your email platform, payment processor, or booking tools.
- Websites not hosted on our stack. Coverage starts when your site moves to us. We migrate you free.
The full terms are one page, in plain English, and you’ll see them before you pay a dollar.
W-4How It Works
Covered in three steps
-
Free inspection
We run a 30-point warranty inspection on your current website: speed, security, vulnerabilities, and what’s quietly broken. You get the full report in 48 hours ($499 value, free).
Report in 48 Hours
-
We fix what’s failing
You move to our Google Cloud and WP Engine stack. We handle the whole migration for you, free, with zero downtime, usually within a week.
Usually Within a Week
-
You’re covered
From day one, your website carries the only warranty in the industry. Something breaks? We fix it on a deadline and credit you automatically.
Covered from Day One
Get my free warranty inspection No sales call required.
W-5Transmissions
When something did break
Two owners on what happened when their sites needed fixing.
MSG 01★★★★★
“Our site got hacked on a Saturday night. It took four days and no reply from our designer. When we switched to WebsiteHQ, Jeane’s team migrated and fixed everything in a day plus set up real security. That was eight months ago. Zero issues since.”
Bryan Soule
Marketing Manager, eMed Sports Group
End of Message
MSG 02★★★★★
“I can’t say enough good things about Jeane from Website HQ! Not only is she a delight to deal with, but she is communicative, prompt, and went above and beyond to ensure my issue was completely resolved. Highly recommend!”
Kari Poppleton
Verified Google Review
End of Message
W-6The Math
What you’re paying now, just without the warranty
With Website HQ
One bill. One warranty.
Starting at$125a month
Includes $1,500+ a year in premium plugin licenses while you’re covered.
See the care plansItemized Receipt
| Doing It Yourself | Typical Cost |
|---|---|
| Decent hosting | $30 to $100 a month |
| Firewall and security tools | $10 to $30 a month |
| Premium plugin licenses | About $125 a month worth($1,500+ a year) |
| A developer when it breaks | $75 to $200 an hour |
| Someone accountable when it all fails | Not available at any price |
Am I locked into a contract?
No. You pay month to month. You own your site, your domain, and your content from day one, in writing. If you ever leave, we migrate you out free within 48 hours.
What does $125 a month actually include?
Enterprise hosting on Google Cloud through WP Engine, daily on-site and offsite backups, firewall and malware protection, 24-hour critical patching, $1,500+ a year in premium plugin licenses, and the warranty on all of it. See our Site Care Club plans.
What’s the catch?
Honestly? We fireproofed the house before we insured it. Enterprise infrastructure, daily backups, 24-hour patching, and a team that checks your site every day mean we almost never pay out. That’s why we can put it in writing. Nobody else will.
My site was built by someone else. Can it be covered?
That’s exactly what the free inspection is for. We audit your current site, show you what needs fixing, and tell you straight whether it qualifies. Most sites do after onboarding.
How do payouts work? Do I file a claim?
Never. Credits apply automatically. If your site is down an hour, a day of hosting is credited before you even email us. Miss a deadline and that month is free, applied to your next bill.
What if it’s not a fit?
Every plan has a 30-day satisfaction guarantee. If we’re not the right home for your site, we’ll help you move on cleanly.
W-8Free Inspection
Find out if your website qualifies for a warranty
Free 30-point inspection of your current site. Report in 48 hours. No sales call required.
What We Inspect
- Speed
- Security
- Vulnerabilities
- What’s quietly broken
Prefer to talk to a human? Text or call (904) 239-8401.
Warranty Inspection Request30-Point Check
Report in 48 HoursNo Sales Call Required
If your site went down tonight, who fixes it?
On our watch, it’s on us.
Book a free, no-pressure call with Jeane's team. Plans start at $125 a month, and every one comes with a 30-day risk-free guarantee.
